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Switching Made Easy

Switch to better internet and better care. Switch to Mweb. Whether you are relocating to a new area, are unsatisfied with your current ISP, or simply prefer our affordable internet options, we have a simple process in place to make switching quick and easy.

Steps to Switch Your Fibre

  • Sign Up for Mweb Fibre

    Place your order with us either on our website, through a sales agent or on our Live Chat.

  • Cancel Your Existing Service

  • Existing Service Cancelled

  • Enjoy Your New Connection

4 Easy Ways to Switch

Sign Up

Sign Up Yourself

Simply enter your address, choose the package that suits your needs, and select "Switching from another ISP" during the order completion process.

Our Fibre packages
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Frequently Asked Questions

  • How long will it take to switch?

    Your existing ISP's cancellation notice period will determine how long the switching process will take, as we will need to wait until your current service is cancelled. You can request that they release the line as soon as possible after cancellation.

    As soon as they release your line, we will complete the switch. Should you receive confirmation that the line is released before we activate your service, you can let us know so we can speed up the process.

  • Will there be any downtime?

  • What happens if I'm moving to a new Fibre Network Operator?

  • Do I need a different router?

  • What if I removed my Fibre box (ONT) or it was damaged?

  • Will I be without internet during the cancellation notice period?

  • Will my ISP charge me anything to cancel?